Job Title: Content Operations Specialist – Document Management System
Location Chennai, India
Job Description
Own the operationalisation of document workflows, user processes, documentation completeness, and adoption activities for a metadata-driven enterprise Document Management System (DMS), ensuring effective, consistent, and scalable DMS usage across a global organisation.
Key responsibilities include:
- Design and implementation of end-to-end document workflows
- Development of user guidelines and documentation process frameworks
- Partnering with global, cross-functional stakeholders to define the complete service documentation scope and ensure documentation completeness
- Driving DMS onboarding and user adoption activities across the organisation
- Facilitating stakeholder workshops to align processes and requirements
- Ensuring data quality and correct metadata usage across all document types
- Identifying and resolving operational gaps in document management processes
- Limited travel for workshops, implementation reviews, and rollouts as required
Education
- University degree in Business, Information Management, or a related discipline
- Relevant certifications or training in Records Management, Document Management, or ECM platform technologies (e.g. AIIM, IGP, OpenText, SharePoint, or equivalent)
Technical & Complementary Skills
- Strong knowledge of document lifecycle processes, operational workflow design, and content/document management systems
- Understanding of metadata structures, classification principles, and document lifecycle management
- Familiarity with DMS/ECM platforms and their operational configuration
- Knowledge of information management standards and best practices
- Ability to translate functional and governance requirements into operational processes and workflows
- Process-oriented thinker with the ability to design efficient, scalable documentation workflows
- Excellent facilitation and interpersonal skills for cross-functional stakeholder engagement
- Strong communicator — able to simplify complex processes into clear, actionable guidance for diverse audiences
- High ownership and accountability with the ability to work independently
- Fluent written and spoken English
Experience Requirement
- 5+ years in content operations, document control, or a related field
- Demonstrated experience in document management operations, document classification and scoping, and system rollout or transformation programmes
- Proven experience driving user adoption and delivering end-user training
- Hands-on experience with DMS or ECM systems
- Demonstrated ability to translate functional and governance requirements into practical operational solutions
- Experience working in cross-functional and global project environments
- Background in high document volume environments with structured processes is an advantage